Customer Experience - The Awkward Diary

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Customer Experience

A collection of 3 posts

When You Think Someone Is an Employee but They’re Actually Shopping

Retail Management

When You Think Someone Is an Employee but They’re Actually Shopping

As a retail manager, you’ve likely observed that during busy hours, customers can mistakenly think that shoppers are employees. This confusion can frustrate customers seeking assistance and disrupt store operations. Identifying the differences in appearance and behavior between employees and customers is crucial for improving the shopping experience and

The Automatic Door Delay: Why Do Doors Refuse to Open?

Automatic Doors

The Automatic Door Delay: Why Do Doors Refuse to Open?

If you're standing in front of an automatic door that won’t open, you’re likely feeling frustrated and confused. Automatic doors should respond promptly, but when they don’t, it’s often due to sensor malfunctions. Understanding the common issues that can cause these doors to fail